Política de reembolso

This is a Business-to-Business (B2B) wholesale platform. We do not sell to individual consumers or process retail returns.

All sales are subject to prior agreement via signed Sales Contract, Purchase Order, or Letter of Intent (LOI). Product specifications (SDS/COA) are provided before shipment for buyer verification.

Returns, claims, or disputes regarding quality, quantity, or delivery must be raised in writing within 7 business days of receipt, supported by an independent inspection report (SGS, Intertek, or equivalent). Approved claims are resolved via replacement, credit note, or partial refund as agreed in the contract — not through this website.

No refunds are issued for change of mind, as all orders are custom-quoted and produced/sourced per buyer specification.